Intention vs. Effect

Like many people I had, up until a couple of days ago, the following appended to all my outgoing emails from my iPhone:

Sent from my iPhone.

My thinking? They’ll understand why I haven’t written a longer reply. That was my intention.

But the effect? Variously:

  • I’ve got an iPhone. You haven’t. Ergo, you suck.
  • You’re not important enough for me to spend longer replying to  you.
  • I’m busy. Leave me alone.
  • I don’t know how to change the default message on my iPhone. Ergo, I suck.

The effect was vastly different to my intention.

So what have I done about it? Replaced it with:

– – – – –

http://bit.ly/dajbelshaw

http://five.sentenc.es

At the top is a shortened link to my Google profile, whilst underneath is a website that states that it is my policy to use no more than five sentences (where possible) to reply to an email.

How does that make the recipient feel now? Is the effect closer to my intention?

I think so.

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